At Port Douglas Apartments our priority is always the wellbeing of you, our guests. We continue to monitor the COVID situation closely and have an industry approved COVID Safe plan in place.
COVID-19 Cancellation Policy
Due to the uncertainty surrounding our ability to travel freely these days we want our guests to know that if you are unable to travel due to Government restrictions there will be no penalty to cancel or change your new or existing booking. This applies to all bookings including those already booked under a non-refundable special.
May 31 2020
From noon, Monday June 12 2020 we are pleased to announce that travel within Queensland will resume and overnight stays will be permitted.
Please check out our rates and availability page for our reopening specials.
We hope to see you soon.
OUR COMMITMENT TO CLEANLINESS
We look forward to welcoming you back to Port Douglas Apartments and we want you to know that your safety and wellbeing is our highest priority.
We have always maintained the highest standards of cleaning and, in the wave of Covid19, we have launched enhanced cleaning procedures.
Your Port Douglas Team
We are constantly receiving updated information from the Queensland Health on hygiene and cleaning and have completed enhanced Covid19 awareness training.
We have elevated our rigorous cleaning and disinfection protocols in our apartments after each guest departs and prior to arrival. Particular attention is paid to disinfecting high touch areas.
We have increased the frequency of our cleaning regime for our common areas. We are also now using stronger disinfectant for these areas.
We have set up hand sanitizer in several areas around our property including at reception, pool, BBQ and laundry.
We have two communal BBQ’s which are normally side by side. We have moved these apart so 2 guests can both BBQ at the same time while now maintaining proper social distancing.
We have installed signage in public spaces to remind our guests to maintain social distancing.
Our laundry will only be able to accommodate one person or couple at a time due to its size.
Queensland Health directives limit our pool area to 10 guests at one time as long as they maintain the proper social distancing. The pool furniture is now set up the recommended distance apart and the same has been done with the seating in our BBQ and day bed areas.
We have adopted our industry approved COVID Safe plan and can provide a copy on request.